Return Policy

At dressycasually.com, customer satisfaction is a core priority. We understand that purchasing fashion items online involves personal preferences related to fit, style, and appearance. For this reason, we have established a clear and fair return policy designed to protect both our customers and our brand while maintaining high standards of product quality and hygiene.

This Return Policy outlines the general conditions under which items purchased from dressycasually.com may be considered for return. By placing an order on our website, you acknowledge and agree to the terms described below.

General Eligibility for Returns

Items may be eligible for return only if they are in their original condition. This means the product must be unused, unworn, unwashed, and unaltered, with all original tags, labels, protective packaging, and accessories intact. Products that show signs of wear, damage, odor, staining, or modification may not qualify for return consideration.

To ensure fairness and consistency, all returned items are subject to inspection. dressycasually.com reserves the right to determine whether returned merchandise meets the return eligibility standards outlined in this policy.

Category-Specific Conditions

Clothing
Returned clothing must be free from visible wear, stains, odors, or damage. Items should not have been altered in any way, including tailoring or customization. For hygiene reasons, clothing that has been worn beyond basic fitting may not be accepted.

Footwear
Footwear must be returned in its original box and protective packaging. Shoes should not show signs of use, including scuffing, creasing, or sole wear. Footwear that has been worn outdoors or on abrasive surfaces may be deemed ineligible for return.

Jewellery
Jewellery items must be returned in their original condition, including any protective seals or packaging. For hygiene and safety reasons, jewellery that has been worn, damaged, or altered may not qualify for return. Items that show signs of tampering or missing components may be rejected.

Handbags
Handbags must be unused and free from scratches, stains, odors, or structural damage. All original tags, dust bags, straps, and accessories must be included. Handbags that have been carried or filled with personal items may not meet return standards.

Accessories
Accessories such as belts, scarves, and other fashion items must be returned unused and in original condition. Items that have been worn, stretched, or altered may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or product integrity considerations. These may include, but are not limited to, items that are clearly marked as non-returnable at the time of purchase, items showing signs of use, or products that do not meet the general eligibility requirements described above.

Condition Verification and Approval

All return requests are reviewed to ensure compliance with this policy. Returned items that do not meet the stated conditions may be declined or returned to the customer. dressycasually.com is not responsible for items that fail inspection due to misuse, improper handling, or failure to follow care instructions.

Exchanges

Exchanges may be considered depending on product availability and condition. Items submitted for exchange must meet the same eligibility requirements as returns. Approval of an exchange is subject to internal review.

Policy Updates and Interpretation

dressycasually.com reserves the right to update, modify, or interpret this Return Policy at any time without prior notice. Any changes will apply to future purchases and will be reflected on the website. The most current version of the Return Policy published on dressycasually.com shall prevail in the event of any discrepancies.

Final Notes

This Return Policy is designed to ensure transparency, protect product quality, and provide customers with a consistent and reliable shopping experience. We encourage customers to review product descriptions, sizing information, and images carefully before placing an order. If you have questions regarding this policy, please refer to the relevant sections on our website for guidance.

By purchasing from dressycasually.com, you agree to comply with the terms and conditions outlined in this Return Policy.